Our Policies
Transparency and trust are at the core of our business. Read our policies to understand how we operate and protect your interests.
Last updated: December 2024
Terms of Service
1. Agreement to Terms
By using AGM Certification services, you agree to these Terms of Service.
2. Services
We provide ISO certification including:
- ISO 9001 Quality Management
- ISO 14001 Environmental Management
- ISO 45001 Occupational Health & Safety
- ISO 27001 Information Security
- HACCP/ISO 22000 Food Safety
- Training and consultation
3. Certification Process
Our process includes:
- Application and gap analysis
- Documentation review
- Stage 1 and Stage 2 audits
- Certificate issuance
- Annual surveillance audits
4. Client Obligations
Clients must:
- Provide accurate information
- Grant auditor access
- Implement required systems
- Pay applicable fees
- Report changes affecting certification
5. Fees and Payment
Fees are based on organization size and scope. Late payments may result in suspension.
6. Confidentiality
We maintain strict confidentiality except where required by law or accreditation.
7. Impartiality
We maintain impartiality and do not provide consulting that compromises objectivity.
8. Suspension or Withdrawal
Certification may be suspended for:
- Failure to meet requirements
- Misuse of certificate
- Non-payment
- Client request
9. Limitation of Liability
Our liability is limited to fees paid for the specific certification.
10. Governing Law
These terms are governed by Malaysian law.
11. Contact
For questions, please contact:
AGM Certification Sdn. Bhd.
No. 61-1, Jalan Eco Ardence C U12/36C
Eco Ardence, Seksyen U12,
Setia Alam, 40170 Shah Alam,
Selangor, Malaysia
Email: info@agmcertification.com
Phone: +60 3-5033 2683